TOP 10 CLIENT QUESTIONS FOR THE DGC AFRICA INSIGHTBOT (AND HOW IT ANSWERS THEM)

Since launching the DGC AFRICA InsightBot, we’ve seen clients use it for quick answers, clearer navigation, and seamless access to our wide range of services. This final article in our four-part series reveals the top 10 questions clients ask most often, and how the InsightBot delivers real-time, practical answers that empower partners across our regions and sectors.

AT A GLANCE: DGC AFRICA’S CORE SERVICES

• Asset Integrity Management (AIM): Technical integrity, condition monitoring, predictive maintenance.

• Furnace and Smelter Services: Rebuilds, demolition, refractory installation, inspections.

• Industrial Services: Catalyst handling, vacuumation, silo cleaning, high-pressure water blasting.

• Mechanical Engineering Solutions: SMPP, heavy lifting, reverse engineering.

• Workforce Solutions: Recruitment, training, cross-border mobility.

• Industrial Products: Refractory anchors, wear studs, stud welding equipment.

• Engineering & Construction: Turnkey plant design, procurement, and project management.

• Advanced Digital Solutions: Online condition monitoring, asset management, process optimisation.

 TOP 10 INSIGHTBOT QUERIES (AND HOW IT RESPONDS)

1️. “WHAT SERVICES DOES DGC AFRICA OFFER IN THE DRC?”

DGC AFRICA provides a comprehensive range of services in the DRC, including AIM, furnace and smelter services, materials handling, industrial cleaning, mechanical engineering, workforce solutions, and the supply of specialised industrial products. With a strategic office in Kolwezi, we ensure close client engagement and operational support.👉 Explore our DRC services here.

2. “CAN YOU ASSIST WITH SHUTDOWN MAINTENANCE TEAMS?”

Yes! DGC AFRICA provides skilled teams and mechanical engineering support for shutdowns, ensuring minimal downtime and strict safety compliance. Our teams handle turnkey mechanical projects and are equipped with the latest tools and technologies for safe, efficient execution.👉 Contact us at contactus@dgc-africa.com or visit our contact page for regional details.

3️. “HOW CAN I APPLY FOR A JOB WITH DGC?”

Visit our vacancies page for current job openings. To apply, send your CV to the recruitment email in the job listing. For example, for “Business Unit Manager – Zambia & DRC,” send your CV to lize@dgc-africa.com with the subject “Business Unit Manager – Zambia & DRC Application.”👉 You can also find DGC job updates on LinkedIn.

4. “WHAT ARE YOUR CAPABILITIES IN FURNACE DEMOLITION?”

DGC AFRICA is a leader in furnace demolition across sub-Saharan Africa. Our turnkey demolition services include:

• Remote-controlled Brokk demolition robots for safe, confined-space work.

• Thermal oxygen lancing and liquid nitrogen cooling for precise, temperature-sensitive demolition.

• Strict safety protocols and environmental stewardship.

• 24/7 fast-track shutdowns to minimise operational downtime.

  
  

  👉 Learn more about our furnace demolition services here.

5. “DOES THE INSIGHTBOT OFFER MULTILINGUAL SUPPORT?”

Yes! The InsightBot can assist in English, Spanish, French, Portuguese, Russian, Mandarin, Arabic, German, and more. Just let us know your preferred language.

6. “WHO CAN I SPEAK TO FOR TECHNICAL ADVICE?”

You can reach our technical experts anytime by emailing contactus@dgc-africa.com or visiting our contact page.

7. “WHAT INDUSTRIAL SOLUTIONS DO YOU OFFER OUTSIDE SOUTH AFRICA?”

We deliver our full range of services across sub-Saharan Africa and expanding markets, including:

• AIM, furnace and smelter services, industrial cleaning, mechanical engineering, workforce solutions, and digital asset management.

• Strategic hubs in Zambia, DRC, Zimbabwe, Madagascar, and new expansion into Saudi Arabia and South America.

  
  

  👉 Discover our global solutions here.

8. “WHERE CAN I FIND BROCHURES OR TECHNICAL DATA SHEETS?”

Visit our resources page for brochures, datasheets, and product fact sheets covering all our services and solutions. If you need help locating specific information, just ask the InsightBot!

9. “DOES DGC OFFER EQUIPMENT RENTAL IN ZAMBIA?”

Yes! Through Talisman Equipment Zambia Ltd, an affiliate of DGC AFRICA, we provide:

• Forklift hire, telehandlers.

• Industrial and commercial generators from 6.5 kVA to 600 kVA, lighting towers, and accessories.

  
  

  👉 For generator rentals, contact Talisman Zambia at +260 77 911 4992 or kitwe@talismanhire.co.za.

10. “HOW DO I CONTACT DGC AFTER HOURS?”

For emergency or after-hours support, call +27 16 421 3720 and follow the prompts for urgent assistance.👉 Regional mobile numbers are available here.

WHAT WE’RE LEARNING FROM THESE INTERACTIONS

These questions reveal that clients want:

• Faster, self-directed access to information across geographies and services.

  Clear contact pathways and practical details.

• Multilingual and technical support tailored to their region and sector.

The InsightBot bridges these gaps, responding in real time, guiding users to the right resources, and reducing dependency on manual support channels.

CONTINUOUS IMPROVEMENT THROUGH ENGAGEMENT

Every client interaction helps us improve:

• The clarity and structure of our website content.

• The detail and language coverage of our service descriptions.

• Escalation pathways and immediate contact options.

As part of our development roadmap, we’re refining and expanding the InsightBot’s capabilities based on your real-world feedback.

TRY THE INSIGHTBOT TODAY!

If you haven’t engaged with the DGC InsightBot yet, visit our website and ask your question.

Whether you’re seeking technical details, commercial information, or regional support, the InsightBot is ready to help, 24 hours a day, in your language of choice.

ABOUT OUR COMPANY, HISTORY, AND PARTNERS

Dickinson Group of Companies (DGC) was founded in 1910. Please visit our website for comprehensive information about Our Company – History, Vision & Values, Strategy, Global Alliances, Africa Footprint, Commitment to Safety, Anti-Corruption Policy, References, and Industrial Solutions.