Mapalo Swala Chinyama is an experienced operations and human capital leader, currently serving as Operations Manager at DGC Workforce Solutions. Prior to this role, he was HR Manager at DGC AFRICA, where he played a pivotal role in formalizing HR structures, driving compliance, and enhancing workforce engagement across multiple client sites.

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With a strong foundation in human resource management, Mapalo has since expanded his impact into operations, where he now leads strategic workforce planning, client relationship support, site-level performance monitoring, and regulatory alignment. His leadership has helped shape key internal systems -including performance management frameworks and SOP development - aligned with DGC’s broader vision of operational excellence.

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Earlier in his career, Mapalo held senior HR positions at Reliant Mining and Construction, supporting operations at Mopani and Lubambe Copper Mines. He has successfully led initiatives in employee wellness, talent development, HRIS integration, and union engagement, while also delivering measurable improvements in site efficiency. One notable achievement was the 200% increase in project billing at a Mopani site within just eight months, driven by focused employee engagement strategies.

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Mapalo holds a BSc in Human Resource Management from the University of Lusaka and is a member of the Zambia Institute of Human Resources and Management (ZIHRM). He is certified in payroll administration and labour law compliance and currently enrolled in the GROW leadership program. Technically adept, he is skilled in BERLINA, ROHRMS, and Microsoft 365 platforms.

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Mapalo combines strategic thinking, operational discipline, and a deep commitment to people development - making him a key driver of DGC’s mission to deliver world-class workforce solutions across the region.